I'm a new patient & their staff are very good with explaining evrything up front.. I just had a molar extracted and I didn't feel a thing! when I got home the dentist called me at 7:pm to see how I was feeling. I mean thats the first timee a Doctor or a Dentist ever called me at home.. I love it over there. I was almost dicurrage when I read the 1st review but I am so glad I tryed them out!!!!!!