Air Flow Designs Heating & Air Conditioning

It is HOT and naturally my AC goes out NOW. I called Air Flow because of the better business bureau reviews. They called me 1/2 hour before (so I could stay at work until then). They offered me several options for the repair and upkeep of the AC unit, but made it clear it was my choice which route to go. No hard sell. I appreciated that.

I would never recommend Air Flow Design for two reasons. They never informed us to register the unit within 90 days to get our warranty extended from 5 years to 10 years. When we moved into our brand new home, there was no paperwork of any kind given to us or attached to the unit. Air Flow Designs came out to our home two weeks after we moved in to fix a problem they created, and again, never mentioned anything about registration or the 90 day deadline. We cannot register something we don’t know about and for which we have no paperwork.

Secondly, since at 5.5 years we were now out of warranty (because we weren’t told about a registration for the extended 10 years) Air Flow quoted $850 to fix the AC, which was $300 higher than another company, so we chose the other company. That other company not only fixed the AC for $300 less, but they said that Air Flow should have done the registration when it was installed and that the duct work had been installed incorrectly.

Called them at 10am on a hot hot sunday and the technician (Jules) arrived by 2pm. He was friendly, professional, and it was obvious that he is passionate about what he does and loves the company. He kept talking about what a great group of people he works with. Turned out I had a blown motor. He didn't have the exact motor on the truck, but since the parts store was closed he was able to rig up a temporary motor to keep me cool. Another service repairman, Joe, returned several days later to take out the temporary one and install the new one. Turned out it was under warranty, So I only had to pay a couple hundred dollars of labor. From start to finish this was a superb experience in both customer service and technical know how.

great company. great people. I've been using them for over 15 years and recently had my system replaced by them. I was on a budget, and they helped me obtain financing and get it in the next day at a great price. My neighbor replaced his through a different company with the same brand and paid $2000 more for the same system! You can't go wrong qith Air Flow

Air Flow Designs came out and installed a new AC system for us. From the sales guy to the install team, they were freidnly, courteous, and very professional. I did a lot of research and found the Air Flow sales guy really knew his stuff...and even still he prevented me from being "taken" by a bigger more popular company. I ended up with a better rated system for a comparable price. I couldn't be more happy that I chose them and would reccommend them to anyone.

I didn't know who to call. My neighbor had a horror story with an AC company she used so I asked my boss and he said these are his AC people for 30 years. The girl who set my appointment was sweet and the guy who came out was polite and did his best to keep a neat apperance. It was super hot and he was sweating like a dog working out there on my AC in the blaring sun with no shade in sight. When I saw how hot his job was I felt bad I complained I was dying inside in the shade of my house to him when he came to the door LOL. My house is cool again and it was relatively painless except for the bill. Not cheap, but getting something on my house fixed never is, joys of home ownership. I recommend these people.

Air Flow Designs came out and fixed my AC today. I wasn't thrilled about the four hour "window" they gave me since I was boiling! but I guess I understand they can't know how long any given repair will take a technician so how could they make an exact appointment time. They were on time (within their window), clean, courteous and professional. I recommend them.

We'd rather sweat out the summer in 105 degree Orlando humidity than use these guys again. In hide sight we should have saw it coming, they were rude with us from the start, and just got ruder the more we tried to get them to make it right. Strike 5, your out.