The initial purchase of a used 2008 Colorado was a pleasant enough experience, but not the subsequent dealings. The vehicle had a couple of issues (bad battery and non-working CD player) that should have been dealt with before being sold. I suppose the brake light switch failure that happened about 3 months after purchase could have happened anytime. Jim, the tech guy at Courtesy hustled to get full cost on repairs/ replacements and brazenly lied about the brakes (for details see my public FB posting for 20131024). He incorrectly claimed that we bought the vehicle new years ago in 2008, not used three months ago, supposedly justifying his aggressive attitude to charge maximum on everything. Was he feigning his ignorance or just incompetent? Asking other staff and sales people at Courtesy to help and straighten things out simply got "courteous" brush offs with the usual "Yes, I'll try to sort it out" or, "Sure, I'll look into it for you", but with nothing ever happening ... it seems all phony, making the right sounding sales noises, but in reality nobody there is interested in doing anything for customers (except fleecing them) once a sale is made! All in all, I cannot recommend this dealership.
Bought a used car and had a great salesman named Robert Gray. Everything went great until finishing up paper work with the "moffia boss". It took all of my power to keep my husband in his chair and not walk out. Mind you we paid cash for the car and in the end he was trying to get another $2000 out of us for another warrenty besides the $700 dollar one we already bought. He became nasty and said "the warrenty that we bought was worthless, but because we bought it, he could offer us this other one." HIS EXACT WORDS! We refused and complained and the manager came out and smoothed things over and we left feeling good. Having to use the service dept., we have realized that the certified warrenty that we purchased was a mistake. Service coordinator doesn't return calls or emails. After showing up for service one part, he was going to charge us $30 more that we could get it from the parts dept. in the same building. And thats after we complained because he hadn't called us back with a quote and we were going to have to come back to have the rear cupholder replaced because he never ordered it. Love the salesman, hate the closer & service department!
Everyone at the service department is always so excellent to me, I always bring all of my oil changes and warranty fixes to the Honda Dealership. Josh, Joshua, George, and everyone else are always very helpful. This was my first time working with Joshua, and he was wonderufl to work with. I like people that are real and on point. He was both. This particular visit was the most excellent in 4 years of coming to Bell Honda. I was given a rental car which made the process much smoother and easier for me instead of bringing the car in twice. I love love love my warranty, and will always purchase a warranty when I buy a vehicle because it makes me feel like a VIP when I check out and everything is free! Car was washed up nice, looked brand new! Now if you guys could just throw in a quick vacumme job that would be SUPERIOR service! Also had a mirror painted and it looks so incredibly good, I have to thow a kudos out to the body shop as well. It looks excellent and matches the vehicle perfect. I cant quite get the electric mirror to work properly though, so I either need to play with it some more or bring it back in for adjustment to the cables.