I had been with sprint for over two years and had mixed feelings about the service, but the price was descent. Ron sold me on switching from the contract plan to their month to month service and added a tablet & data plan. He told me that at anytime I decided to part with Sprint, I could just turn in my devices and not owe anything. I reiterated "so I can turn in the phone and tablet anytime I want to cancel service and not have to pay a dime?" He assured me this was correct. A month later I decided that I suffered my last dropped call from Sprint....especially after I saw the first bill. Ron signed me up for the special pricing they had on the phone and the tablet data plan.... only to get the bill and I was charged FULL pricing with a bill of $250! For a month?! No thank you! And It seemed as though the dropped calls tripled after I changed my plan & phone....I wouldn't imagine that would have anything to do with the signal, but the service definitely got worse (though it was never great to start with). My battery was draining due to the phone constantly searching for service, text messages not going through, and I could not for the life of me hold a conversation on the phone without it dropping the call multiple times. I called for tech support and they had me change many settings with no success. They informed me I would have to go to the store for assistance.....so I did.....after I switched to Verizon! I took my phone and tablet to Ron at the Cary store and told him I was here to turn in my devices and cancel my service. He then tells me that it doesn't work that way. They can buy back the devices, but I would sill owe. But bc it had not posted a new bill yet, he was unable to do so at that time nor tell me how much I'd owe. Well now I've got a bill of almost $1,000! I was done wrong and lied to! The "sales consultants" will lie straight to your face and rush you for your signature without presenting documents for you to read first! I'm going to a different store today to try to give back these devices, I certainly hope another location can offer better assistance bc I refuse to be stuck with a bill I was conned into! That's exactly what these people are...con artist robbing from you.....and yes, I was lied to and robbed! Stay away from this store, stay away from Ron, heck...stay away from Sprint in general! It's worth a couple extra bucks to go to Verizon and get a phone that you can actually use dropped call free!