We have been taking our two kitties to Dr. Jen for nearly 10 years. They received top notch care and wonderful attention from her and her staff through many checkups and through some tough health situations. What we especially appreciated was how Dr. Jen was so patient with us - explaining the situation each time and giving us a full rundown of our different options, allowing us to make educated choices about their care while still keeping mind that we had to pay for that care. She even landed one kitty a majorly discounted heart workup at NCSU vet school through a study when she (rightly) suspected he had heart disease. She's taken the time to do research just for us about my cat food questions and given us thoughtful answers. We've also really appreciated her mobile service. She helped us say goodbye to our second kitty yesterday in a caring respectful way, and we look forward to working with her again once we are ready for a new kitty. I hope those looking for a vet in the area will consider working with Dr. Jen regardless of any negative reviews they may come across. Everyone knows that those having a less positive experience are far more likely to write reviews of a business or service. Also, quite a number of negative reviews that have been popping up lately are from people who have never met Dr. Jen let alone work with her.