I brought my dog here on an ER appointment as her vet could not see her for an emergency minor surgery I signed off on whatever they needed to do involving the surgery only and left. Received a phone call she was ready about an hour later, showed up to find they had flushed her ears and placed an antibiotic ointment in her ears without my consent. My dog has lost her hearing now, and the dr and the office will not take responsibility for their actions. I had to pay an additional $72 to reverse what the antibiotic had done, hopefully. This is not the first time a dog has lost their hearing due to this medication so why are they using it?! And making the patient pay for their mistakes. If I were you double check that you know what they're doing to your dog before they take them. I will be filing a complaint with the board of vets and going much further as a private meeting with the dr did not get me anywhere and the manager Sean made an appointment to see me on his day off to top it off!