New Owners Ruined a Great Business
SALESMEN ARE GREAT, owner and their approach and service are horrible. Walked in to make over $30,000 sale. Was told I had to pay fees for Credit Card when I did not ask for one penny off anything. Just good service. Owner negotiated deal with salesperson from his office in back while I sat alone on the sales floor time and time again. When I asked to speak to owner, he sent someone else and would not come out to discuss a $30,000 transaction with a customer. Transaction took over 3 hours. Had issue within first day and owner would not even address it, respond to it at all. I was told to go somewhere else.
I would think twice before walking into that store. It would be in his best interest to take down the "under new ownership" banner on the highway.
I was insulted as a customer that a business owner would not come out of his office to discuss a sale and ask me to pay his credit card fees. When you have 15 of the items sitting in crates in the back and we are in a recession and "toy" sales are down, you would think a customer would get treated with an ounce of respect from a new owner.