I called this company today, they could not have been nicer. They did not know me, nor had anyone referred them to me. I wish to refer them to all that would need heating oil. I spoke to them this morning and they were here this afternoon. I had run out of oil, which means that it needs to be primed again to the burner. They do this at no charge, where others usually charge at least $30.00 for this service. I would highly recommend these folks. I called six other companies, they were fair with their price. Not the cheapest, but certainly not even close to the most expensive. Their customer service is exceptional.