About a month and a half ago, I brought in my dry cleaning, as I did before for about 6 months. I picked up the items, total bill around ~$65 for 10 items, and brought them home. I noticed none of the items were button or had their couplings on. For about $7 an item, I would expect them to buttom the items and place the couplings back on. I called them about it and the guy laughed at me on the phone. This pissed me off, so I went to the store and the man who administered the front actually laughed and belittled me when I asked him to button my 10 items and place couplings on. The manager was then called to the front and then apologized for the rudeness of his employee and promised me a discount if I came back.
Today I was in need of dry cleaning and called the store to make sure they would honor the discount and the now special request of putting buttons back on (they had done this on previous visits). The employees, about 3-5 of them, played phone tag with me, hung up on me a few times (and I was very polite when asking to speak to the manager). Finally I was able to reach the manager and explain the issue and he ended up hanging up on me too.
So disappointing because I would appreciate to find a good customer service experience in a Carmel dry cleaner. Any recommendations please?