03/05/2012Provided by Citysearch -
First off, let me say that If I could give this pharmacy negative stars-I WOULD!. They are awful. My daughter gets a compounded medicine because she is very young and since this is the ONLY compounding pharmacy in the area, my pediatrician called our script in here. Besides being completely overpriced, the front desk staff is completely incompetent. When I got in to get my prescription I waited approx 10 minutes for the girl to ""look up"" my daughters name, then to only ask me what her name was again? The staff gets lost in back quite often not returning with your goods for quite some time. NOTE: this place is Very small. So the second time I returned and went through the hassle of getting my daughters meds I went home and for a few days my daughter REFUSED to take her meds. I finally tasted the compounded medication only to find it was not flavored!? What? It was basically salt water and crushed up pills and tasted nasty. I immediately called the pharmacy only for them to tell me that they don't flavor infant compounds normally. I then explained that everytime I have gotten the medication it has been flavored and it says Strawberry on the bottle! She dumbfoundedly told me that I could come in and they would flavor it. I told her this is crazy because we live in the Santa Cruz Mountains and it is not convenient for us to ""just come down"" with a 4 month old. I then asked to speak to the manager for a refund. She then said she would speak to the magager. I said I would wait. She was very confused and then said he wasn't in and I could talk to him next time I came in. What kind of BS business is this? Do not go here unless you HAVE to. Soon enough I will not need compounded medication anymore and will be taking my business back to my great pharmacy in Felton-Rite Aid! Ugh horrible horrible pharmacy. Don't waste your time.