My daughter 's chips got stuck in the machine and Monica flat out refused to give my baby girl the potato chips by getting the key or giving the key to her staff to open the machine. My daughter was there for 3 hrs getting her hair done. I had to let Monica know what she's doing is wrong before she realized I was steaming serious and gave the staff the key to the machine after 20 mins. Monica is mean as a snake and I will never step my foot or recommend this salon to anyone. They also use extremely hot combs and burn your hair out. This owner chose a bag of chips over 3 customers. This alone can tell you how intelligent she is.