I took my Boxer in on a Saturday, because he had a huge mass on the back of his leg. They took samples to see if it was cancer and it was. Mrs. Corbet said that they would not be able to do surgery on him. She said the mass was to large and that they would not have enough skin to stich his leg back. She gave me information on Chemo and other options. She prescribed an antibiotic and pain reliever. As I was walking out to let our dog go to the bathroom another guy came out and looked at his leg and said that he could do the surgery. I don't know his name, but he has always been very helpful. ( I like him a lot) When I went back inside to pay I asked how much it was going to cost for the surgery. Another girl said she would find out. She brought me back a paper that said "510.00 surgery and to send it off OR 160.00 to not send it off. I asked her so its 160.00 for the surgery. She said yes. After going home and talking to my husband about it we decided to go ahead and have the surgery done and not send it off. I scheduled it ten days after the first appointment. I went to pick our dog up at 4:10. They close at 5:00. I thought that would be plenty of time. I went to pay and they said $350.00. I said they told me it was going to be $160.00. Kelly went and talked to the vet about it and he said that it was 510 minus 160 for the surgery without sending it off. I said that's not what the note says. She said I can go home and get it and bring it back. I live about 12 miles from the clinic. So I drove home got the note and came back. Kelly read the note and then handed it back to me and said I could talk to Dr. Eberhart after he was done looking at a cow. So I waited about five mins in a room. He took the note and said that the note meant that the surgery was 510 and to send it off was 160.00. I told him it does not say that. He said it was common sense. Who knows how much that cost? I don't work there so I didn't know how expensive it was. To say it was "common sense" was kind of offensive. He said that he would meet me in the middle. So that I would pay 270.00 instead of 160.00 like the paper said. I did not feel like arguing with him. It was getting late. The staff was ready to go. So I agreed to pay the $270.00. It was not my fault that whoever wrote it on the paper made the mistake. I should not have to pay for it. That is what I was told it would cost. That is what I should have paid. I go to pay and my credit card did not work it was declined. So on top of everything else I had to call and find out why it was not working. Heather comes out with our boxer and says "still not ready?" her tone wasn't pleasant. I had arrived on time to get my dog. I had to drive home to get the note. Then he tells me that the note is wrong. That it is common sense. The note read exactly" 510 with surgery OR 160 without sending it off." Point is if they would have been a little nicer about the issue it would have been ok. I left the office at 5:05 that was a huge inconvenience for them. I have spent plenty of $$$$ money there. I don't think I'll go back.