I needed to send a sympathy arrangement from a great distance, and found this place online using google maps and searching for florists near the address of where I needed it sent. While they have a very nice website and I could have easily placed an order online, I prefer to speak to a florist directly to ensure I get the freshest florals on hand. When I called, Cathy herself answered and responded, promptly, courteously and reassuringly to my request. She even put me on hold to check what had just arrived that morning so that my loved ones would receive the most attractive arrangement possible. The arrangement arrived within a couple of hours of my order and I immediately received a thank you call, and a photograph via blackberry to show me how lovely the arrangement was. I was not only pleased but quite impressed with the entie experience. I would highly recommend Cathy Cowgill Flowers.