I talked on the phone with Brian Long and he was very forthcoming with information and I didn't get the feeling that he was holding anything back. I live 2 hours away so I made an appointment to test drive the vehicle. On the test drive the check engine light came on and Brian said they would take care of getting that fixed. They took the vehicle to the local Toyota dealership who fixed the issue related to the check engine light. OAW also took the truck to a local body shop to have a few scratches on the front bumper and tailgate fixed and painted. They also offered that I could have a local dealer perform an inspection on the vehicle if I wanted to. OAW delivered the truck to me once everything was complete and it looked like it came off the showroom floor. At no time did I feel any pressure from anyone to make the purchase and they kept me informed of the status while it was being repaired. I am completely happy with my experience with Brian and Ohio Auto Warehouse
1423 Tuscarawas St WCanton, OH 44702
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I just bought a 2008 Cadillac EXT truck over the Internet from this dealership, and it was a multi-factorial VERY POSITIVE experience. I'm so glad I did. Brian Long was a pleasure to deal with. Here's why: 1- Detailed online information and photographs really helped me decide that this was exactly the truck I was looking for. Carfax was available for verification. The truck had had all 4 wheel rims replaced and also brand new larger 22 inch tires, which were an upgrade. 2- Brian volunteered information of a few minor few areas of paint defects on the vehicle and seat wear. He emailed me pictures, so there would be no surprises. I asked Brian to have his body shop correct those defects, and I would cover the paint repair at their cost, much less than it would cost me elsewhere.
I can honestly tell you, these guys are amazing!!! What a breath of fresh air!! We had an awesome experience!! Joe and Tad are wonderful!! If Joe says he can help you, believe him! My husband and I were pre-approved by our credit union before we even started shopping, but after talking with Joe he assured us we could go a little more on a vehicle, he would get us approved at a better interest rate and keep us exactly where we wanted to be with monthly payments. Boy did he deliver!! We are now owners of a beautiful Dodge Ram Quad Cab truck, payments exactly where we wanted to be and with a 6 year, 60,000 mile warranty!! It just doesn't get any better than that for a used vehicle. I can tell you we will be returning customers for sure!!