I can't believe anyone had a bad experience at Brian Automotive. I noticed one of the reviews said you must be a relative to give Brian a good review. I want everyone reading this review to know that I am not a relative and I am an Afro-American female. I have used Brian twice now and each time he called me throughout the process to give updates and asking my permission before fixing anything! I own a SAAB 93 and I called five mechanic shops around the Canton area to explain that there was a loud noise coming from the right side of my car near the front tire. I made the decision to choose Brian based off his knowledge about my SAAB. He asked me direct questions over the phone about the type of car I was driving. He asked if my engine was turbo and if I did not know he could tell me by using my vin number. For example...not sure if I have the number right, but he said if there is a number 4 after the Y then it is turbo. (You get the point.). I told him the dealership said it was a timing belt problem. Brian explained some SAABs were built with timing belts and some with timing chains depending on the year it was built. He did all this on the first initial phone conversation without looking at my car. The other mechanics I called all needed to look up the information and call me back later with their findings. Originally, I took my car to a local dealership and was told that my car would not last another two weeks if I did not change the belt. The replacement would cost me about $2,300.00 and some additional cosmetic work I wanted done would cost about $5,000.00 dollars total. I decided to save my money and try Brian's Automotive since my car is no longer under warranty. Once Brian looked at the car he called me and said sometimes a good cleaning detergent can clean out the junk that builds up in a car engine. He said he needed to do an oil change too. I had the dealership do an oil change and the noise was still there so I was reluctant to have the procedure done again. Anyway, I decided to trust Brian and I am glad I did because I no longer hear the noise, my car is running fine and I did not have to replace my timing belt. Plus, its been 4 months since the dealership said my car would stop working after two weeks. Brian told me the minute I have to start putting to much money into my car he would tell me to get rid of my car first and I believe him. As long as I own my car I will continue to go to Brian Automotive. Highly Recommend!
I had a wonderful experience at Brian's Automotive, we have a 2001 Saab Station wagon and we wouldn't take it anywhere else. Brian is well educated with the Saab and their sometimes extra special needs. He was honest and totally kept us in the loop about what we actually needed to repair and didn't try to talk us into a bunch of extra stuff and focusing on the main problems. I have been to so many places where they try to get you for every little thing and that was not that case what so ever at Brian's. I feel like it was clean and professional and will be taking our car there soon, I would and do recommend it. I usually don't write these types of things but was really impressed by our service and hope you give it a try and have wonderful service like we did.
Very well pleased with my experience at Brian's Automotive. The shop was clean & well organized. The equipment was all top-notch. Brian is an ASE Certified Master Mechanic, and the shop is an ASA affiliate. I had my late model BMW at many different shops, including the dealer for a hesitation/stalling issue to no avail, and at great expense. Brian's fixed it properly at much less cost than I had already incurred & did it the same day. I highly recommend them !