My son got free coupons. So right off the bat we are all excited. We are there first. No one else in the place. So excited about that too. Then..... We are told no worker. He is late. When he arrives, he does 30min worth of other stuff. We stand just waiting. Finally I go ask and he informs me some other person called to play laser tag and we HAVE to wait . I tell him that's not right. Who knows when these people will show! Finally he takes me kids back. Love the idea of this place. But do NOT love bad customer service! Disappointed!