Anytime Fitness

Would give zero stars if I could. Unfortunately I now I have to start taking steps because there is zero customer service if everything isn’t going perfectly. Sorry to tell you guys, but this is the real world and business is tough. You’re not going to keep every member forever and when you try to not let them quit they’re going to get po’d and destroy your reputation in the area they know so well.
Even after us moving (cancelation policy requires you to have moved to be able to cancel) they are still trying to not let me cancel. I’ve had other anytime’s say they’ll work with me if I had to cancel for whatever reasons and obviously I’ve had to get out of many other contracts in life that when management/ownership was contacted, they wanted to help me out in anyway possible because of hard times... NOT HERE!
I joined anytime in Washington almost two years ago but then transferred to mcmurray and it was the worst decision of my life. They don’t get the equipment fixed right when it breaks like Washington did and the bathrooms were horrendous comparatively. Even before I had the moving issue and had no reason to stay a member there, I didn’t want to even go there anymore because the bathrooms were either dirty or had broken shower heads. That alone is enough to let someone cancel. I won’t tolerate being treated differently, i can provide multiple accounts of my local friends that have canceled early due to extenuating circumstances. For whatever reason you’re trying to treat me differently and I’m not getting anywhere with you. Don’t try your crap response with “you have to be 25 miles further away without an anytime fitness in x miles from you to be able to quit” really? Yeah we all know 99% of the tie that will never be the case, that’s why you threw it in there. No one cares, you can’t force us to stay forever. News flash, sometimes customers can be unhappy or just have changes in their lives that they can’t help. How you react to those issues and run your business is how you will be known in the future. I will have to continue to spread this word around my whole mcmurray area as well as contact the BBB and whatever else I have to do to be treated correctly as an ex-loyal customer.

The Anytime Fitness in McMurray is the best Anytime Fitness I have been to and I have been to quite a few across the country. The one in McMurray has the best equipment around, even compared to the LA Fitness gyms in the area. Everything here is top of the line and in excellent condition even after being open for 5 years. The gym is kept extremely clean and the owners are constantly adding new equipment and fixing even the smallest tear in any of the upholstery. Plus they just remodeled the entire gym this past summer without inconveniencing any of the members. The managers are very passionate about their work and they love to help out everyone. They are very professional and they take the time to learn the members names and they make sure to say hello and talk to everyone. You can see the hard work they put into maintaining a quality gym there. I haven't seen that at other gyms and it's very refreshing. I recommend this gym to everyone I know!

Stay Away.... Contracts are Insane... Owner is extremely condesending. Facility is not as safe and secure as you will be lead to believe. Read the Contract first. If they have to try to push you into a 3 year contract to get there price equal to LA Fitness(a gym with more than one shower stall per gender) there has to be a reason and this is because the contract is unescapable and will hold you prisoner for 3 YEARS