As an interior designer, I buy a large percentage of tile and stone for my clients' projects from Tile Boutique. Johnny and his crew are knowledgeable and resourceful. After reading the negative review posted on here I thought I would chime in with my own experience with these exceptional people. People don't hire a designer to have their homes look like every other builder home or like a Home Depot special, and Tile Boutique is my resource to make sure that doesn't happen to my clients. While they have many things in higher end price ranges, I rarely spend more than $9/foot for anything - and when I do it's generally for a small spot where it will really make an impact. They have many great things for half that price that when used with creativity give a high end look. The installation of the materials costs the same no matter what you put in, so getting a little nicer product doesn't add that much to the total budget - and it's putting the money where you can see it and enjoy it. I've always had great customer service - in fact just the other day my installer made and error and ran out of material - the guys at Tile Boutique dropped everything to get another box of tile ordered and ready for the client. Things do go wrong in this business, and one of the reasons I deal with Tile Boutique is how they take care of me when something unexpected happens. I also want to address the- "Liars-Worst Company"-Review by Agi Purse since I know that Tile Boutique has taken care of this issue and delivered some amazing pieces to this client. Let me guess-The "Contractor" is a cabinet maker on Desoto...and they probably kept pushing you to go to one of their sources since they don't get a kickback from Tile Boutique. I know this because some of my customers have used this contractor before and have been told the same lie. The fact of the matter is that the contractor wants to make extra cash on the side and they always place their orders at the last minute. Johnny the owner gave them some terms that they did not agree with so that material would come in on time. They took almost a month to place your order and by the time they did the material was no longer in stock. Johnny had to go and pay allot more to have the pieces custom made since the manufacturer was not going to be getting their shipment in for a while. From what I hear you "Love Your Kitchen"-and the pieces came out better than what the manufacturer makes. Yet you make it seem like they failed to deliver when in fact you know they have-Shame on You. These are hardworking individuals. I have given Tile Boutique projects of $25000 and $800.00- big or small they always deliver on time and always take care of me even if something goes wrong.
Serving the Canoga Park Area.
From Business: Greenpointe Wood Flooring Supplies is a locally-owned business that has been in the flooring industry for years. We are your access to professional wood flooring pr…
I've known Steve ( the owner ) for over 15 years. I've come to respect and admire him for who he is and what he has created in West Side Tile.( WST ) I send my customers to West Side Tile for a variety of reasons, not one in particular only, but for the whole package they have to offer in that store. WST for one has the largest tile and glass mosaic selections of any store in the San Fernando Valley. They also have some natural stones. Choosing tile for your house today has become more complex and more time consuming than it has ever been at any time before. Having a large selection to choose from becomes a must. Customers' list of wants has become larger. Most stores do not have all of what is needed to satisfy a demanding customer list. It is just too time consuming to send my customer shopping at two or three different places. It's a lot easier to stick with one (WST). All my customers thank me later on especially those that have already been shopping around in a bunch of small stores. Steve's store is usually always busy. ( that is a good sign ) This tells me that the guys over there are doing something right. I know what that reason is. It is some of the best dedicated customer service that you can find anywhere that keeps them busy and keeps customers comming back. Going into a small and customer empty store is a scary notion to me. It gives me the creeps, and makes me want to get out. At Steve's the sales people will not jump on you as soon as you go in. They might leave you a while to do your own shopping around. That doen't mean they have forgotten you. They just might be busy. But I assure you that once one of the sales people gets to you, you will understand why I send all my customers over there. It is concentrated dedicated lengthy service that you will get. Go meet the great crew if you are serious about buying tile. Bobby , Braunwyn, Fred and Bruce. Hey, if all you want is any tile at the lowest price, because you don't really care about what's in your home then go shop somewhere else.
I can't stop telling people how great these guys were. It all started back in January when we had a flood in our house. The original contractor recommended me to a different shop down the steet that advertised heavily and boy was I disapointed. I was treated like a nobody and felt like I was getting ripped off. I am so glad we found Tile Boutique. When we walked in there boy was it different. Everything was well organized and labeled. The showroom was packed with customers but the staff made sure to acknowladge my presence. I was helped by a young man who really paid attention to every little detail about my project. I was so amazed at how honest they were about the quality of the products that I was looking at. We compared their quote to the quote we had from the other tile store and realized that Tile Boutique was more honest and obviously way less expensive than the other store. They asked if we were ok with them comming over to the house to take a look and give us some ideas on what to put into our renovation. We had a blast comming up with different designs. i am truly honered to give Tile Boutique this review and encourage anyone reading this to pay them a visit. These are hard working people who you can trust. My order was in on time and most importantly I am at peace knowing that it was money well spent. -DR. Rosenthal