I rented a walk behind trencher that was not serviced properly and non-functional as soon as I got it home and tried to remove it from the trailer unsuccessfully I called them and they said simply bring it After wasting 1 1/2 hours witpicking it up and returning it they proudly stated that they were not going to charge me for the bad equipment and they would "reset" the rental clock to 0 as I drove off with the second trencher. I have used many trenchers in my life and the second trenchers functionality left alot to be desired, it is a unit that should be retired more abused than used. I attempted to return it 11 mins before they're designated closing time and they had already close the gates and the man in control of the gate simply stated it wasn't busy enough for them to stay open to the appointed closing time so I needed to come back tommorrow. I returned the next morning at their opening time and they promptly charged me for an overnight rental fee in addition to the other rental fees. Obviously I won't be going back there again. My advice go to United Rentals in Sunnyvale they really do want your buisness.