Patrick J. I am the new groomer at Happy Tails, I am truly sorry you were treated in an unprofessional manner. I took over the shop in Sept. And would be happy to have you come bring your dog and let me groom it. I would be willing to do your dog for 1/2 price to get you to come and try me. My name is Michelle, and I have been grooming for 40 years, and am new to Idaho . Please give the shop a call and let me try to make your experience a plesent one.