Our customer service was very nice. However, the lingerie was way over-priced and it's cheap stuff. You can get really nice lingerie at a department store for the same price which is exactly what we ended up doing immediately after we left Cupid's. Some of the novelties are ok, but also over-priced because I have bought them elsewhere for less. And my friend spent $80 on an item and it didn't even work. Of course you can't return it, but they told her that she could contact the manufacturer.
I stopped in nice and early in the morning before work to get a gift for a friends birthday and both sets of doors were locked. The girl behind the counter just looked at me and kept on talking on the phone. She never opened the door. I walked back to my car. When I got in it and started to leave, she came to the door and just stared at me. She lost not only my current sale and any future sales, but I will discourage as many as I can from going there.