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the worst experiance i have ever recieved
Posted by lamojarita on 09/03/2008
i booked 3 hotel rooms with hotes.com for a pet friendly hotel. after asking the rep. 3 times to call the hotel and she refused i called the hotel myself and asked if the accepted pets and the hotel said no. i then told the rep. to cancel the reservation and to refund me my money after waiting on the phone for 4 hours $500.00 short of money. having to call back many times to speak to a supervisor because they kept disconecting the phone call this conversation was with simon and tess. i had to call back after i returned from my trip was on the phone for another almost 2 hours with a supervisor named shana. she told me that my reservation was never cancelled and that it would take up to 30 days for my money to be refunded to me. i will never use this service again. i am also putting a complaint to the bbb, will seek legal actions.
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