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Not Recommended
POOR - Worst Run Company
Posted by solarwind on 12/26/2008
Avoid alot of heart ache and long hours on the phone.. Choose another provider! I had Direct TV for a year or so.. never missed a payment either. The recieption was not all that great either compaired to dish or some others. This company during IKE was very rude to me. Other providers around my area in north Houston were out in the area making repairs. But not Direct TV When calling to set an appointment ( we just needed the dish re aligned) they were rude and told us only three compaies did repair for Houston and it would be several months. They could not provide me with a number either and very time you call them you get out of the country with people you dont understand and partonize you. They can never give you to s manager either, you have to write them Which for a city this size was idiotic. When I asked to make an appointment I was told to call back a week later. I called back a week a week later and was told there were no appointments available for two months and I " would have to deal with it". As a consumer I do NOT have to deal with it. After 25 days without service I called to cancel my service. They sent someone out within two days of that call. I took them less than 10 minutes to align the satellite. I still cancelled service with them and paid 270 to get out of the contract with these rude people and told them they were no longer authorized to use my card. They mailed me boxes which I returned the two recievers and DVD to them promptly. They then came back and charged me on my card which they had no authorization for the DVD player which they had recieved. Five phone calls later and about 6 hours on the phone with thier so called customer service.. they only refunded part of it and claimed the charges were for discounts for December ( I cancelled service in October) They had in fact recieved the DVD and put in a refund but managed to find excuses to keep it. One person didnt put in the refund properly, another didnt check a box, it was recieving fault they didnt show the box etc etc. For me to pay to get out a contract says alot right there. So avoid this company unless you want charges for service you dont have, and equipment you dont have either. Just hand them your wallet that is all they are interested in! K Fleming Spring Texas
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