Provided by YELLOWPAGES.COM
Ticked Off/ Choose anything else
Posted by suerobin2 on 08/20/2008
I have had this service for 31 months and would not recommend. In fact, any service is better than dealing with these people. The initial contract says that if your equipment is replaced, you are in for another 24 months or must pay up to $360 to cancel. I had been with Comcast or Viacom for years before DirectTV and never had a box go out on me. The DVR box that I paid $100 for went out after 16 months and they sent me another one in April 2007. I was outraged because I lost all my saved programs. Now, a year later, that box has went out on me again. The rep told me that she would overnight me one by Fed Ex and even gave me a tracking number. We were leaving the next day for vacation and I wanted to tape certain Olympic events. The package never came. In fact, when we called DirectTV back, they told us they could not even do that and that the package was still there. We told them not to ship it, but they did anyway, and it sat on our porch while we were on vacation. I called today to cancel, and was told about that commitment on the original paperwork. If I cancel, I will have to pay $160/ 20 per month left on that 24 month committment. I am going to tough it out and hope that the other boxes don't go out too. They are liars and certainly not concerned with customer service.
Use this form to report any questionable or inappropriate reviews.
