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Don't Believe What They Say
Posted by petition0s on 02/17/2009
I am not unhappy with the price or condition of the used RV we bought. My problem is with Ken Williams, the Director of Parts & Service. We had a minor mechanical problem shortly after paying cash and driving off the lot. We had to have a 30' RV towed and didn't have a clue who to call. Long story short, Ken Williams offered to pay the tow fee to have our RV towed. I didn't ask for anything; he volunteered. Very nice of him but he never sent the check. I kept checking back with him and got the "check was mailed...let me follow up....blah, blah, blah." Months have passed and he continues with the "we had a hurricane" (really??? No kidding) "the check was mailed..."
I'm not sure what his problem is but he isn't above lying to you and acting like he wants to keep your business and improve the image of PPL Motorhomes. I will never return and plan on telling everyone I know what I think of this company. Seriously, why lie? They had our money, they don't care if you go up in flames outside their gate so why drag this out when all he had to do was take my complaint and move on.
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