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Champlain Valley Auto

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Business Details

10

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

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Neighborhood:
South End
AKA:

Champlain Valley Auto Sales

Categories:
Used Car Dealers, Auto Repair & Service

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Reviews

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05/16/2012

Provided by Citysearch - 
Overall
Unethical business practices

I brought my vehicle in to have it inspected at Champlain Valley Auto Sales. Upon their inspection, I was informed I had two bad tire pressure sensors. After receiving their quote, I looked around for better pricing and brought my vehicle to Noyes Automotive and Tire, 777 Pine Street Burlington, VT 05401, to have the sensors replaced. Before replacing the sensors Noyes tested the sensors. The results of the test showed that no sensors were bad. The only thing needed was a little air in the left front and spare tire and the tire sensor indicator light went off.

I went back to Champlain Valley Auto to discuss my results from Noyes and said I wanted them to inspect my vehicle because there is nothing wrong with my sensors. I asked the gentleman at the counter if he thought they should have their tester checked and he informed me it was new. Asked if he thought new things could potentially not work, he replied, no, it?s new and all new things work.

I had to spend $75.98 at Noyes, after spending $5.35 at Champlain Valley Auto to learn this. I have now spent $81.33 and my vehicle is still not inspected. The gentleman said they did not like my tone, which I was understandably bothered, but calm, and proceeded to tell me to go back to Noyes and have them inspect it and refused to inspect it for me.

I feel Champlain Valley Auto has unethical business practices to create unnecessary work for its own profits at the cost of its consumers. They wanted to charge me $374 to replace the sensors because of their lack of due diligence and proper understanding of how to diagnose the most basic of vehicle maintenance. I could not even begin to imagine how lost they would be with a more complex issue.

02/28/2011

Provided by Citysearch - 
Overall
Worst Auto Shop I Have Ever Been To!

I brought my Suburu Outback to Champlain Valley Auto last week. I figured my car was pretty standard/typical and most if not all Vermont mechanics would know how to service it. Afterall, I only needed an oil change and a tire rotation.

When I left the shop, I noticed by car was shaking on the interstate anytime I drove over 60, something it had never done before. As I was about to drive in my driveway (about 6 miles from Champlain Valley Auto) my oil light came on. I oped my hood and checked the oil and saw that they had completely overfilled my oil, filling it with more than double what it required (and also charged me for those extra pints of oil).

Now I was stuck in my driveway with a car with unbalanced tire and a faulty oil change. I called Champlain Valley Auto and spoke with an incredibly unfriendly woman, who said they would be willing to take a look at my car again in two days, when they had an available appointment, and I would need to drive it back. They refused to pay for a tow or see me an sooner than two days. I ended up having my car looked at by the dealership, who fixed everything, but at a steep cost.

Never, ever, ever again will I go to Champlain Valley Auto. I should have known a place that charges next to nothing for all of their services would provide service that is next to nothing.

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Champlain Valley Auto

660 Pine StBurlingtonVT 05401

(802) 864-4004

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Champlain Valley Auto

660 Pine StBurlingtonVT 05401

(802) 864-4004

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