The service department is terrible. My husband's spare key had been stolen, so he called to order a new set of keys and to schedule when the car could be reprogrammed. They refused to even order the replacement key until one of us came to the dealership with our registration to prove we owned the car, so I agreed to do this on my lunch break. I showed up, handed them the registration and my license and was asked to wait in the service waiting room while they verified it and wrote up the sale. Over forty-five minutes later I was still siting there. No one even came to say a word to me. Finally, as I was VERY late getting back to work, I went and found someone in the work bay. Their excuse for the wait was that "the guy" who could verify my ownership and write up an order for a part was on the phone. Seroiusly - I was there for an hour just so someone could check my drivers license against my registration. I had to return the next day to actually have the part installed. They assured me it would only take 30 minutes...but it was over an hour later before they were done. Both days while I was sitting in the waiting room I talked to the numerous other customers sitting there. More than one told me that was standard for Crenshaw and that they couldn't wait to get new (non-Hyundai) cars so they wouldn't have to deal with them anymore. I had been talking to a saleman about buying a new Santa Fe for myself and an Equus for my father, but that won't be happening now. It's great that they're plenty friendly when you're looking to buy, but their rude and useless service department is short-sighted, as they are losing what would be repeat customers.