I ordered dance shoes from Pattersons, or at leadt i thought i did. I called, 2 weeks apart, and left messages during business hours. Never heard back, even though i gave every speck of info - style#, name, ph#, my info, name of school -everything they needed. Called again 2 wks ago, a human answered! She had no clue, no record of my calls, and asked for all the same info again to "place the order", saying it will be here in a week. Just called, a gruff voice told me it can take months, but the shoes will be here soon. WHAT? Enough of this foolishness. I gave local my best shot and looks like they dont value my business. Amazon Prime here i come.