BAD, BAD, BAD Customer Service. They don't answer their phone, they don't answer your e-mails. I placed an order on-line. They didn't have Algy tutu I wanted, so I asked them to recalculate my order and e-mail to me a new receipt. They never did it. Untop of this they I went to their site to check my order status, and there was no indication that my order was even placed. I contacted them again - even tried to reach them by phone, and what a surprise - they have never gotten back with me. Horrible Customer Service!!! I'll never deal with Back Bay Dancewere again. And I would not recommend this business to any one.