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Il Fornaio

OPEN NOW

Today11:30 am - 10:00 pm

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Time

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Business Details

11

years

in Business

Hours:

Regular Hours

Mon - Thu11:30 am - 10:00 pm

Fri11:30 am - 11:00 pm

Sat10:00 am - 11:00 pm

Sun9:00 am - 10:00 pm

Extra Phones:

Phone: (650) 375-8219

AKA:

Illinois Fornaio

Categories:
Italian Restaurants, Restaurants, Bakeries, Caterers, Breakfast, Brunch & Lunch Restaurants

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04/27/2011
Took my girlfriend

Took my girlfriend and all employees were friendly and patient. Got a free antre because I ordered the wrong one! Highly recommend.

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09/26/2008
One of the best!!

I don't know what some of the others were talking about in there reviews but they were so wrong about this restaurant. It was some of the best food i have ever had. the price was just right for us. My server was knowledgeable in the great wine they had and was able to help us choose the right wine to go with our dinner. Was a little loud, but its a busy place with many people so we understood. We can wait to go ... view more

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09/04/2008
loud cafeteria-like atmosphere, food is average or less than average

First off, this place doesn't deserve three stars, but 2 seemed too low. 2.5 would be more appropriate. I've been here many times because my friends seem to always want to eat here. I've decided that it's time to veto their selection. I have never had a great meal here and the noise levels ruin the atmosphere. What happened to a little nice music playing in the background? I don't know why but it seems everyone has t... view more

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01/23/2007
This restaurant has been a disappointment.

My last experience at Il Fornaio a year ago was much better and they gave us great service. This time, they didn't acknowlege our reservation through Open Table nor the fact that it was a special event for us. The waitress never smiled, got our order wrong, and barely said a word. The food was average and the presentation was poor.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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12/31/2006
Pasta dish was terrible, service wasn't much better

I had heard a lot of great things about Il Fornaio, specifically about their homemade pasta and wine list. We made reservations for New Year's Eve and although it was busy, we got right in. We ordered an appetizer and a salad, which were fine, and my husband ordered the lasagna which was good. I ordered the lobster ravioli and it was terrible! It had way too much citrus/orange rind in the sauce and it even smelle... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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11/05/2006
Incredibly slow service

Although the room is inviting, the service here needs work. We spent 3 hours at Il Fornaio on a recent Sunday evening. The average wait time between courses was about 25 minutes. We had no special orders or requirements. With all that time to look around I also noticed that everything was a bit dingy. The copper pots hanging over our heads, though festive, were covered with dust and were turning black. Everyon... view more

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09/23/2006
The worse place i've ever brought my family to.

My family, is big on eatting out. So they noticed everything. They noticed we were rushed in and rushed out. We felt like we did not belong in here, like we didnt matter. It took a long time for the waiter to take our orders. Then, we waited a long long time, for our food to come. We were watching food sit on the counter, growing hungry because we were waiting for almost an hour before we got out food. Surprise, the ... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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09/06/2006
Service does not match with the prices

I had not been to Il Fornaio in a while and decided to meet a friend for a drink. The bartender, whom I know pulled out a wine glass that was stained with soapy water and poured my wine. I was bothered that it was not sparkling but decided not to complain. I took a sip and informed the bartender that it tasted like detergent. He put that glass to the side and grabbed a few more glasses and came back over to me to tel... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

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07/31/2005
will take a time to go back...

We (5 people) had a dinner . There were three young hostesses who dont seem to be trained. The table she gave us was actually for four people, they squeezed one more chair there. There are plenty empty larger tables for 5~6 people. I asked the hostess if we could get larger table. However, she told us those are for larger group. We were like what she is talking about?? Also, I asked if we could wait for another tabl... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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11/03/2002
Il Fornaio - Cookie Cutter Italian

With a menu that has remained largely unchanged over the years and that does not vary across its numerous Bay Area outposts, Il Fornaio delivers cookie cutter Italian-esque food that almost makes up in uniformity for what it lacks in imagination. While Il Fornaio has hit on a formula, there is nothing unique or inspired about its food. Discerning Bay Area diners expect more than simple Carpaccio, Calamari Fritti, W... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
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When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Il Fornaio

327 Lorton AveBurlingameCA 94010

(650) 375-8000

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Il Fornaio

327 Lorton AveBurlingameCA 94010

(650) 375-8000

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