03/29/2012Provided by Citysearch -
In March of this year, I located a Certified PreOwned Genesis at Cammisa Hyundai. While the salesman was very personable on the phone and relatively easy to work with, it became apparent that what was being communicated was less than accurate. Being an out of state buyer and someone that already specializes in attention to detail, I was extremely disappointed in the execution of the sale. After arranging to have the vehicle shipped from San Francisco to my home town outside of Phoenix, in an enclosed carrier, I made it a point to discuss the detail and condition of the vehicle with several dealership employees. Unfortunately, when the vehicle arrived, it was obvious that the vehicle had not been detailed as promised (this was evident by food in the cupholders, plant debris on the floorboards, filthy car windows and a generally dirty interior - almost as if the vehicle had just been taken in on trade), the vehicle was also missing items like the cigarette lighter, floor mats and the Genesis trim badging that was supposed to be installed as part of the sales contract. In my mind, these are very simple issues that could've been tended to however simply were not. It's not the issues themselves that was most bothersome rather the lack of customer service and communication from the same individuals that assured me that the above was not going to be an issue. If you are expecting to get great customer service as part of your buying experience, I would strongly encourage you to look elsewhere.