Burlingame Collision Center is a family owned repair shop that does business the "old fashion" way - they put the customer first. Don, the owner, was a great help in repairing my recent accident. I had seen the Burlingame Collision Center on California Dr for years, so when I needed a couple of holes on my bumper fixed I thought "why not stop in?" I pulled around back and was greeted by Dan, their paint/body expert. He spent 15- 20 minutes finding 2 plugs that matched my bumper color and installed them, without charge. That was 2 years ago, so when I recently scraped a family members Lexus, parked in my driveway, with my Lexus, BCC was my first and only stop. Don carefully explained the insurance and repair process with me. What i didn't realize is that the insurance company is the main reason why the process takes so long. If I had spoken to Don before calling my insurer, It would have saved me a week in repair time. Of course the repair work was excellent - actually the car looks better now than it had before. Again, they buffed away up a couple of marks that weren't on the claim for free! Use Don as a source for not only repair but to help you deal with your mega corporate insurer - He will save you time and money! BCC is in my rolodex along with my doctor, lawyer and hairstylist . -Tim
I came to Burlingame Collision after reading consistent top notch reviews on local sites such as "Small Town Burlingame", "Local to Me", etc. I am a retired project manager from NASA and started my career in Quality Assurance and Control with the Dept. of Defense, so I have a keen "inspector's eye" and I KNOW quality and service when I see it! Don, the owner, takes personal interest in every customer and goes out of his way to listen and respond to each person's interests and needs. For me he immediately took responsibility for ALL aspects of my case which involved severe vandalism to my car all the way around. He coordinated with both the rental car and insurance companies to make it easy and convenient for me. He also offered a lot of very valuable information on dealing with insurance companies, the new and used car business, resale values and how to buy and market a car in today's high tech world. Most importantly, he represented ME and did not compromise when dealing with the insurance adjuster. My car looks better than when I purchased it and I cannot recommend Don and his business more highly!
This is a repair shop that delivers what it says. I feel everyone should know that Quality at a fair price is hard to come by these days, Family owned and operated,the owner Don Montalvo explained every aspect of repair which left me with piece of mind after my accident . Don worked closely with my Insurance Company to make sure my car was returned to preaccident condition and no deals were made with the insurance company. My car was returned clean and on time. I recommend BCC to you, my family and friends. Try them you will not be disappointed.