I've had one bad experience here, and one knock-you-out-of-your-chair good experience here.
BAD: I bought a cupcake here that was dry and a little bland. I mean, come on people, the cost of the ingredients for each cupcake is about 47 cents. Every hour, throw the stuff away, and start fresh. We're paying three dollars, so come on. There have to be volumes written about this in food service publications.
Also, I find it odd that there are never the same people working here. That's just weird. I assume they have turnover issues, which makes for some serious expenditures in training and supervising.
GOOD: I had the greatest cupcake of my life here last week. The Frozen Banana Cupcake was a revelation-- A moist vanilla cupcake with banana flavored icing, or vice versa, dipped in a hard shell coating of firm rich fudge-like chocolate and sprinkled with almond bits. Just spectacular. Elegant beyond belief. A triumph.