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Black Angus Steakhouse

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Business Details

52

years

in Business

Hours:

Regular Hours

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Payment method:
amex, diners club, discover, master card, travelers checks, visa, all major credit cards
Neighborhood:
Burbank
Categories:
American Restaurants, Steak Houses, Restaurants
Other Information:

Parking: Lot, Private

Wi-Fi: Free

Bike Parking: Yes

Attire: Casual

Good For Family: Yes

Good For Groups: Yes

Wheelchair Accessible: Yes

Cuisines: Barbecue, Family Style, American, Steakhouse

Alcohol: Full Bar

Takes Reservations: Yes

Outdoor Seating: No

Price Range : Average

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Black Angus Steakhouse

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citylover2
05/17/2008Provided by Citysearch - 
Overall
Tasty Food, High Prices

I had never been to this restaurant and thought we should try it out. We went here with our friends, and I had made reservations ahead of time. We were seated promptly but only by the kitchen. It was a very uncomfortable booth so I decided to ask them to change our seat. Which they did. The sevice was OK, nothing special. The food was delicous but it was extremely small portions. The salad that I had ordered was exteremely small. The price was extremely high for such a small por...view moretion. Although, it was tasty. For the amount of money we spend we could have gone somewhere else and actualy walked out full. If you decide to go make sure you order something else with the salad or else you will walk out hungry.view less

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12/18/2007
Overall
I like their New York Steak

I like their New York steak. It's very tasty. Their portion is huge. If you order an appetizer-dinner-desert combination you will be full! You're sure to have left-overs.

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len74
08/25/2007Provided by Citysearch - 
Overall
Terrible customer service...

I'm a regular patron at this particular branch, majority of the time the customer service ranges from bad to average. I've never experiece one when I can actually say it was good. This last time was the last straw, although we were prompted seated, the server did not come to take our order until after 15 minutes. The drinks and food came late as well. To top all that Vicky, our server, had a very bad attitude even in the very beginning. She did not smile even once, she wasn't friendly ...view morenor helpful. In addition she also took my order wrong. I didn't mind eating or paying for what I got. What had me fuming was when I mentioned it to Vicky, she sarcastically pointed out to me that it was my fault since I didn't clarify what I wanted. I finally got up to look for the manager. James, the manager was very professional and very nice. Not only did he acknowledged the issue, he made sure he took care of us to make up for Vicky. He tried giving us discount for our tab, which I declined. Its not the money, most customers don't mind paying extra just to get great customer service. I wanted to point out to him that customer complains, not for discount or freebies, its to raise an issue that needs to be addressed. Now the food in this place, isn't too bad. I especially come here for the prime rib. But its when you get treatment like this that makes you NOT want to come back. In fairness I should say the place has a nice ambience, the price is average, parking is available and free. The only thing that needs to be improved is the customer service.view less

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Black Angus Steakhouse

235 S 1st StBurbankCA 91502

(818) 848-8880

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Black Angus Steakhouse

235 S 1st StBurbankCA 91502

(818) 848-8880

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