I've had a good experience so far. They found out what was wrong with my cat and told me what my options were for the treatment of my cats ear problems. Her ears don't seem to be as bad as they were ( she came to me with this problem by the way) and she no longer has scabs and dried blood in there that I can see. I was even able to call and ask what to do when the first round of medicine didn't seem to work all the way and was able to go down and pick up the second round. As for the price, it seems fairly reasonable considering that this place cost no more than the vet that my family has taken all of their pets to for over 10 years. As for the customer service/ patient care it seemed fine to me. I got all of my questions answered and was informed of what could have caused my cat's problem, where exactly was the problem, what we could do to fix it, and what kind of improvement we'd be likely to see from the treatment. I was also able to get convenient times for the appointments for her. I will be taking her back to this establishment for as long as I'm in the area and stay happy with the care of my cat and the customer service.