Auto Doc

I was looking for a good place to take care of me, and not blow smoke and mirrors at me. I read the reviews and choose this place. I wasnt disappointed! Being from upstate NY, I had high hopes, and honestly figured Id give them a try based on the reviews. My AC wasnt up to par when I stopped in. Believe me when I say...they met all my expectations! You have a new customer now that will be back for more stuff at a later time. Thanks for the outstanding service you gave me. Im glad there is still good places like this around.

On a 3 week vacation in our motorhome, from the Seattle, WA area, with my wife and 4 kids, the dash AC in our motorhome went out on us when we hit the 114 degree temperatures heading into the Laughlin, NV area. So we checked the Yellow Pages for a repair shop and found Auto Doc in Bullhead City, AZ - which is just across the river from Laughlin, NV.



After explaining our situation to John Barker at Auto Doc, he went right to work to determine why the AC failed and what it would take to repair it. He found that the AC pump was blown and given that we had just had the pump replaced 1 month prior, John said that if we had a warranty on it we should be able to get it replaced by the shop who installed it or a shop in the Bullhead City, AZ area who is an approved shop under the warranty program. Even though he had already had about a half hour invested in pulling off equipment to get access to the AC pump and to troubleshoot the problem, he said he wouldn't charge us anything if we wanted to follow up on our warranty.



So we called on our warranty and found that the warranty company didn't provide coverage for parts installed on RVs. - This was news to our original shop in Washington State. John spoke with our original shop over the phone and explained the failure. Our original shop agreed to pay for the repair themselves, so John got to work. A new pump was delivered the next day and John had it installed and running later that day. We were impressed by John's integrity and professionalism through the whole process. John took the time to fully explain the AC pump failure and suggested that we also replace the fan clutch, as our was old and probably not providing enough cooling for the AC condenser unit for 114 degree temperatures. We took his advise and we were on the road that evening, heading for the Grand Canyon on a steep highway out of Bullhead City.



About 10 miles up the mountain pass, in 110+ degree heat, our motorhome's fuel pump ( which is mounted inside the fuel tank in the back of the motorhome ) failed. This had happened to us previously, but only in extreme heat situations and other repair shops couldn't ID the problem as the motorhome would run fine when it cooled down.



So, after letting the rig cool a bit, we were able to turn around and head back to Bullhead City. We went back to Auto Doc and John and his crew tested the fuel pump and found low pressure and air bubbles in the stream. The old fuel pump was not able to provide enough fuel when the pump got to warm.



Once again, John and his crew worked very hard to get us back on the road quickly. They were able to get a fuel pump delivered at 8 AM the next morning and had the fuel tank drained, removed and ready to install the new pump as soon as it showed up.



So once again we were back on the road and this time our motorhome ran great, even in 115 degree temps as we drove up the steep grade and now with our AC running cold air again.



John took the time to give us a call that afternoon before he closed the shop for the July 4th holiday weekend to check on us and to see if our motorhome was running properly.



So a big Thank You to John and the guys at Auto Doc. We really appreciate your professional service and integrity.