NTB National Tire & Battery

Please read this before you take your vehicle here. Unfortunately they are crooks.

I took my car here because it was not turning on occasionally and turning off while going down the highway. I told them that I thought it was the fuel pump. I told them what was happening to my car and a day later they told me it was the ignition switch. I told them okay, go ahead and fix it for $500.

By no means am I an expert on cars, but when I have a problem with my car and I tell the shop what the problem is, and they tell me what the soultion is I expect it to be truthful. Unfortunately this is not the case with NTB.

After getting my car back, within 24 hours it was having the same problem as it had been sent I had taken it in to get fixed.

So I called up to the NTB and explained to them they had not fixed the problem I had brought it in for. The rude person on the phone then told me "do you expect us to fix it for free?"... Uhh no I already paid $500 for no reason.

That's right, they had "fixed" something on my car that was not really the problem, and took advantage of me not knowing what the original problem was. When confronted with this they refused to make it right by fixing the problem I originally brought it in for.

So basically I was out $500 and still had a car that was in the same shape as when I brought it in. After taking it to a REAL mechanic, wouldn't you know but I was right, it was the fuel pump.

My experience with NTB leads me to STRONGLY recommend you take your car elsewhere. In my experience these people are trained to take your money, without doing any meaningful work. Please reconsider taking your vehicle here.

It was probably the least pleasurable experience I've ever had with a business.

These guys are crooks. My mother took her jeep in for an oil change, 4 days later im at her house and notice a huge oil spot under the jeep. I climbed under it and checked the drain plug, and was able to unscrew it with my fingers. I then checked the oil because it looked like it had lost nearly a qt. The dipstick showed it was about a qt over filled. So then i crank her jeep and notice the lifters tapping where they werent making any noise before her oil change. So i drained out a qt of oil to put some lucas oil threatment in, and the oil came out black as tar. I dont know if they changed it and put used oil back in, or just didnt change it. Whatever the case, they took advantage of an old widow. If i could put zero stars i would.

i HAD TO GIVE ONE STAR POST OR THEY WOULD GET NO STAR! Mother-n-law took her car for a front end alignment and was told she needed her wheel bearing replaced before they could do the alignment. This would cost $600.00! She took her car to another local shop who fixed the car for $53.14! After they finished, she told them about what NTB told her and asked if they was sure the car was fixed? They assured her the car was fixed! THANKS NTB for NOTHING!