Lanier Outdoor Equipment

I bought a new Cub Cadet XT1 online. Got the extended warranty. When the mower was delivered, it would not crank. I called the warranty people who told me Lanier Outdoor Equipment would contact me within 24 hours. Lanier called not thirty minutes later and said they would send someone to repair the mower or take it back to the shop for repair the very next day. One of the nicest service guys in the world showed up at my house the next day. It took him no time to diagnose that the choke cable had been set improperly. Took him less then ten minutes to adjust the cable. Made me one very happy customer. From the time I reported the problem to the time it was handled was a grand total of 24 hours. Outstanding. Robert Earl was awesome and I'd highly recommend this company to anyone.

I personal want everyone to know that on a scale of 1-10 I rate this company service "0"!! I bought a Hursqvarna push lawnmower less than a year ago. It has a 3yr warranty but it is no good. The muffler " broke " off the body It did not vibrate, shake or anything it just broke off and stopped running. We took it to Lowes and had it sent to Lanier Outdoor Equipment to be fixed. after they had it for nearly 3 weeks I finally got in touch with them. Even though there was a note to call us before fixing it. They said that the crankshaft was bent and the motor mounts were broken. Remember that it was not running before, when we got it back it was running, vibrating, shaking and making a lout sound. the motor about came off. They said the warranty would not pay. It was not doing that when we sent it to them and that is why I've given Lanier Outdoor Equipment and Hursqvarna a big "0" rating and will never buy anything made or serviced by either of these company's. I hope anyone thinking about getting any lawn equipment will think before they buy even if it is suppose to be a great product. Signing unhappy and dissatisfied customer.

I have dealt with then once in the past for a warranty issue. There machanic said I put too much oil in my riding Troy Built mower, I tried explaing that I had Never added oil. Needless to say it wasn't covered and it cost me out of pocket. Today is Tuesday, I called my warranty people last Friday for another issue. I was told Lanier Outdoor Equipment would be calling me shortly. No call. I tried calling them Saturday, phone rang at least 20 times, no answer. I called my warranty company back and they called and got an answer. I was told that they would call me Monday. All day monday....no call. Finally they called me today about picking the mower up later this week. I said thank you, NO! I have already gotten it fixed. I will NEVER use Lanier Outdoor Equipment, or Lowes to but major products or use there warranty service again. I've been burnt by the both twice. Ken Silvers