I was in distressed when i called pepboys because i was driving around with a flat, even though it was a run flat tire, my entire was shredding...I knew i had to get to a service station soon. All the service stations wer closing and know service station was willing to assist me . i remebered that pep boys had just recently opened and i called from my cell, i spoke with Karl Cooper who was friendly, understanding and sensative to my issue. He went searching for a tire to fit my vechicle right away. He told me that he would have a tire ready as soon as i got there to replace my flat. They reassured me that they would wait until i arrived. i drove into pep boys and I was greeted as soon as i walked in. Craig Sanchez explained that he was assisting me in place of Karl but I was in good hands. He worked with me with several options of tires and prices to fit my budget which made me feel at ease. I felt that Craig was understanding to my needs and did what he could to assist me further. When Craig was unable to do any more for a better price, the manager Joe Young assisted and I must say he was a gem. He also worked and assisted the guys as much as possiable to get things done in a timely manner due to it was already closing time. The guys were not so concerned about going home but was more concerned with handeling my issues with my vehichle. I felt so at ease that i trusted my vechicle with them completly. I needed back break pads and I ended up buying 4 tires as well because Joe made it affordable for me. There was also a deal when you buy 4 tires, your get one free in which you receive a visa gift card by mail. That also made things much better price wise. ... Again the prices were very fair and they accomadated me with all my needs I thank JOE YOUNG for all his help as well as the rest of the team that night. I left feeling really good about the store and the people that worked there. I will be back for my automotive needs. I have a Lexus 460 GS and I take good care of my car. I know when i bring my vechile to them it is in great hands!
Buying a car is stressful enough but having to do it under a time crunch, is even worse. Approx. two weeks prior to be beginning of the college semester, we decided that our daughter needed a new car., (safer, more space). We shopped locally just to get a feel for what we wanted. We narrowed it down to two cars and my husband took over from there. We found a car that we really wanted at Sutherlin's, (looked clean and had a suspiciously low price), so he made the initial contact. and spoke with Vance. I believe that it was the next day that we went to Buford because we were in a hurry. The dealership is conveniently located right off of Highway 20. The car was very clean and the price that they were asking was far below the blue book value. The test drive was great and we were able to seal the deal. The car , (a Rav 4), was exactly as presented, no slight of hand here. As I remember, everything was processed within twenty-four hours and we were able to pick up the car in a timely manner. Vance Robinson was professional, direct, and handled business efficiently. I did not have to give my husband the side eye or the "let's bounce" look. It was a very pleasant experience for a very impatient person. My daughter absolutely loves her car and continues to enjoy it everyday. I will definitely be seeing Mr. Robinson for my next car purchase.
I am writing today to share with you the excellent service I received from Masoud two weeks ago at Gunther VW by the Mall of GA. As a single woman I was hesitant going to a dealership to purchase a car. Actually, I always envisioned dealers as vultures hovering over their prey. I made my fears clear to Masoud and he made it clear that he always does the best for his customers. And, I have to say that I agree. The dealership itself is nothing like I have ever seen. They have classic VW's in the showroom with lots of TV's on the walls and music going inside and out. Certainly not your typical dealer. Masoud asked me some questions about what type of car I wanted and proceeded to show me a couple of cars and clearly explained my financial options. He was patient in answering all of my questions. After evaluating my options, I am proud to say I am a proud owner of a 2012 VW JETTA!. Masoud was wonderful to work with. I was delighted to work with a salesperson whose knowledge, respect and sense of humor made my car purchasing process a pleasure. If anyone I know mentions they want an Volkswagen I will send them straight to him. From a Happy Customer, Jennifer P