In any business, there are misunderstandings and miscommunications. But when a problem arises, it’s important to work hard for a satisfactory resolution. It’s no different at BCG Real Estate and Property Management. We have literally hundreds and hundreds of well pleased customers and tenants, but sometimes mistakes are made. When they do we work hard to resolve. We have a team made up of great people. Our team works hard every day and they deal with tough situations that often require creative solutions. The review below was made by a former customer. We reached a mutually satisfactory settlement and I’m surprised to see this negative review, considering an agreement was reached. The below is a brief summation of the problem and resolution: On May 1 2010 BCG Property Management entered into a management agreement with Joshua Steele the owner of 149 Cambria, Buffalo NY. On October 10 2011 a work order was raised to begin to make the necessary repairs to the recently vacated property at 149 Cambria in order to bring it into a condition which would allow it to be lived in again. Our maintenance staff cleaned out the building and began repairing and painting the walls, as was our staff's understanding of the owner's directives. After our staff has been on the job for several days, we were advised that the owner had found another contractor for the job and requested we immediately stop work. We did stop work and we spoke with the owner as to an apparent miscommunication surrounding the directives of the owner. After multiple conversations between Jeremy Bates, Broker at BCG, and Joshua Steele, property owner, it was agreed that the repair work done by BCG would be billed out at regularly rates, less 10% as concession for this miscommunication between BCG and the property owner. BCG reduced its bill to the owner for work completed from $910 to $819 and posted the bill to the owner's online account. The bill was paid on November 11 2011 by the owner to BCG within normal payment terms. Some 8 months later, at the first week of June 2012, BCG received several emails and voicemails from the owner as well his legal counsel demanding a full refund for the bill in question. Responses were provided to both the owner and his counsel with attempts to come to a mutually agreeable solution. On June 21 2012, after much effort by BCG to come to a resolution we recommended the owner find another service provider for his property management needs. After some discussions, a mutually agreeable settlement was agreed to by all parties. We were of course disappointed to see this misunderstanding arise, but we were pleased that our former customer was agreeable to a fair resolution.
We rented from MJ Peterson for two years and, while we had a few problems, none of them would have been such a big deal if the rent hadn't been so high. The minor issues - a warm fridge, a broken air conditioner - were resolved pretty quickly after we moved in, and in fact we got new appliances in the end for each of those. But we had a recurrent problem with a leaky roof that I even overheard contractors say obviously needed replacing, and that was patched several times. It continued leaking and eventually chunks of plaster were falling down from our ceiling. They left us with big red buckets and that was pretty much it until spring. I was really angry and that is when I decided enough was enough - they kept raising the rent and it would be cheaper to buy a house. We recently did purchase a home and were unable to give them the required amount of notice prior to moving out, so we lost our deposit. Initially I had believed they were going to keep the deposit plus charge us that last month's rent. Over the phone I got a rather cold, inflexible attitude from the rental managers. However, I made the place as clean as humanly possible and did my best to cooperate with them, and once I actually managed to meet with someone face to face, they were much more friendly and reasonable. We ended up losing our deposit, but they didn't charge us any further. Basically I would not recommend them. There are a lot of little problems, many of them cosmetic, and the place is too expensive. But, if you aren't able to find much else, MJ Peterson is adequate. I think they need to seriously stop raising the rent so much as many tenants I speak to feel the same way - they can't afford it any more, or it would be cheaper and make better financial sense to own a home. But at least, to my relief, I found I was dealing with real human beings instead of a faceless corporation in the end. I've had better landlords, but I've had worse. Conclusion: not worth the money, but adequate once paid for.
Finding someone to put up one wall of drywall is hard enough. Finding someone competent to gut your house and do a whole-home remodel, expansion, and more is just about impossible. Luckily, a friend recommended Jeff Cole (owner of RJ Properties). From day one, we've been dealt with courteously, fairly, and realistically. Everything from basic drywall and ceiling repair to leveling a sloped floor, building an additional basement bedroom, building custom cabinetry, laying laminate floors, a full bathroom remodel, and much more - everything has been handled to our satisfaction. Admittedly, the weather could have made the job go faster (Buffalo winters are brutal), but after spending nearly 100k on this remodel (which includes new siding, trim, roof, custom interior chimney work, a garage, 2 decks, and more), I can honestly say that if I had to do it over again, I would choose the same contractor and be very happy about it.