Received a certificate as a holiday gift. Since this is not my "usual" place, I wasn't sure what to expect. In all honesty, I'll never go to Toscana again.
The two stars I have awarded are for ease in scheduling an appointment, pleasant decor of the facility, and for cleanliness.
As I walked in the door, I was greeted by my pedicure tech who promptly showed me the selection of polishes on the main counter....to purchase. Wow....a sales pitch within one minute of entering the salon - that has to be a record. The selection of polishes they offered that were not for purchase was quite limited, and had a difficult time finding a seasonally appropriate color...bright pink shouldn't be hard to come by in the summer months, right? Good thing I brought my own...
I was shown to the pedicure area and asked if I wanted coffee, tea or water. I chose water and that's exactly what I got....a small glass of tepid tap water...no ice, no lemon/fruit...just tap water. At the very least, just have a mini fridge with cold mini bottles...no one expects the fruit, but if you're trying to portray a high-end spa feel, room-temp tap water isn't going to get you there.
I was hoping for a relaxing spa pedicure, but that wasn't the case. The room was quite trafficked, and the tech was extremely chatty. Odd lighting as well, as bulbs were out in the corner where I was seated and the tech seemed to have a difficult time seeing my toes when it came to applying polish. Perhaps that is why I had to "tidy" the finished result myself. When I inquired about the lighting, she replied that it had been out for some time, the management knew about it but "no one's gotten around to it".
When I divulged in conversation to the tech that I had circulation issues, she took this opportunity to launch another sales pitch for a line of lotions and creams they carry that are for circulation. No, no they are not. I'm under a doctor's care, and in reviewing the pamphlet she insisted I take, this stuff is not made to treat medical conditions. Just another sales pitch :(
Did I have an awful experience? No. Was it completely enjoyable? Not really. Do my feet look nice? Yes. Will I go there again or recommend to a friend? Likely not. There are a bounty of other wonderful spa/salons in the area to choose from!