Customer service continues to be an art form with these people. I had mistakenly switched Easter cards for my two children, putting them in the wrong packages. Eric opened my packages, put the right card in the right one without any fuss, and sealed them again, even though it was at his busiest time. Someone should do a case study on exemplary customer service with this place. It happens again and again. Ask Eric about how we sent pizza logs to my son in Sacramento, and they arrived safe and sound, ready to heat and eat. A UPS tour de force.