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Salon Rouge

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Business Details

Hours:

Regular Hours

Services/Products:
  • Cosmetics
  • Gift Certificates
  • Hair Salons
  • Swedish
Brands:
Goldwell
Neighborhoods:
West Side, Grant Ferry
Categories:
Beauty Salons, Day Spas, Medical Spas

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Reviews

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12/11/2013

TERRIBLE EXPERIENCE!! ANDREW (THE OWNER) HACKED MY HAIR!! HE CHOPPED IT ALL UP - MY HAIR IS ALL DIFFERENT LENGTHS- JUST A MESS!! IT'S GOING TO TAKE ATLEAST A YEAR TO GROW IT OUT TO A LENGTH WHERE I CAN HAVE IT EVENED OUT. STAY AWAY FROM ANDREW!! HE'S ARROGANT AND DOES NOT GIVE YOU THE COLOR AND CUT YOU WANT. INSTEAD, HE DOES WHAT HE WANTS. HE IS OUT OF CONTROL!! APPARENTLY, I AM NOT ALONE - READ THE REVIEWS . .... view more

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09/28/2011
Poor Customer Service

I called Salon Rouge this afternoon with a request to speak to the owner before booking my service. The receptionist, Mark, told me that the owner was busy in a disgruntled and hostile tone. I inquired if it is better to e-mail the owner and Mark replied, ""NO, you're going to have to call back!"" I asked if there was a more convenient time to reach the owner and Mark replied, ""you're just going to have to keep call... view more

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09/19/2009
I'm sorry you were not satisfied

I am sorry you had a bad experience at Salon Rouge. We take great pride in giving our customers the best service at a competitive Elmwood Village price. The owner and staff go above and beyond to make sure all of the clients leave with a satisfying salon experience. If there is a client who isn't completely happy, we will do our best to attend to their needs. At Salon Rouge the customer's experience is always o... view more

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09/19/2009
Awesome Salon

Salon Rouge is not only a trendsetting Salon, but a warm, friendly place to go for your beauty needs. Everyone is very attentive, professional and friendly. They take their time to be sure you have gotten exactly what you wanted. My 2 teenage daughters and I go there and have been very satisfied. And we all know how hard it is to satisfy a teenager.

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09/13/2009
Worst Salon Experience of My Life

Two of my friends got great haircuts from Salon Rouge, and trying to save a little money I gave it a try (I had called in and they had told me a cut & color would cost $65). The place was a MESS, I don't think it had EVER been cleaned...hair dye everywhere, the towels they used were stained from colorings and bleach. Besides that, the service was sloppy, Lauren splattered hair dye on my purse (ruining it, obvious... view more

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claimed iconBusiness Response.07/23/2010

I am extremely sorry the experience was awful for you, it seems there was a great lack of communication. I misunderstood the friend you were referring to when you said you wanted her hair- I have a lot of Katies that come to me. As for the price change... You were told just a cut and color was $65, and I did not know you were quoted any price at all. You wanted blonde added, which requires highlights. A cut, color, & highlight starts @ 95. When you expressed your distaste after I finished, I offered, free of charge, to make you much blonder that day or your next convenient time. You declined. You came back the next day and were given a FULL refund with apologies for not leaving you satisfied. Sorry again for the miscommunication.

This listing has been claimed by a business representative.
01/15/2009
Horrible Place!!!!!

I went to this salon thinking that since it was on Elmwood Avenue that they would be more modern etc. I was visiting my family and my regular salon is out of state. I actually took a picture with me just to make sure that there ws no misunderstandings. What I wanted and what I got was very different. I did not get the owner but I got a woman who clearly did not know what she was doing. She hacked away at my hair and ... view more

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08/08/2008
Terrible! Beware!!

At first, I thought this would be a lovely salon to go to. The owner, Andrew, seemed very welcoming on the phone and understanding that my long hair was something I cherished. Let me stress, WAS!! He hacked away at my hair into this hideous Elvira looking mess! Two days later, as I write this, I still get teary eyed thinking of how long this is going to take to grow out. I've searched through my hair for the pieces u... view more

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12/26/2007
A great salon!

I have been visiting this salon for many years and have never left unsatisfied. My hair is always cut exactly as I request and exceeds expectations. And, I am constantly changing my hair, updating it to the latest ""in"" styles. They are very accomidating and carry a wide range of products. I have also received other hair services, waxing, mani & pedicures. A great salon & highly recommended!!!

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06/30/2006
Abusive treatment, hideous haircut, dispicable service

I entered this salon, which now goes by the name of ""salon rouge"" with long , thick locks that had taken 3 years to grow out, and had been intended to be donated to locks of love sometime in the near future. The owner. Andrew Brown who was both arrogant and overflowing with anti-semetic banter, gave me the most hideous hair cut of my life. Assuring me he would snip minimully, this fool hacked out huge chuncks of my... view more

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Salon Rouge

700 Elmwood AveBuffaloNY 14222

(716) 884-1010

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Salon Rouge

700 Elmwood AveBuffaloNY 14222

(716) 884-1010

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