Fowler's Chocolates

MOST BUSINESSES HAVE A CUSTOMER SERVICE DEPARTMENT. YOUR WILLIAMSVILLE STORE DOES NOT AND THEREFORE MY COMMENT WILL NOT BE VERY COMPLIMENTARY. BEFORE EASTER, I CALLED AND PLACED AN ORDER, OVER $100, FOR FAMILY MEMBERS AND CHILDREN. THE GENTLEMAN I TALKED WITH WAS VERY CAREFUL TO TAKE DOWN MY ORDER, REVIEWED IT FOR ACCURACY AND I WAS PLEASED TO SPEND MY DOLLARS FOR PRODUCTS I KNEW WERE EXCELLENT. JUST AFTER EASTER I LEARNED THAT ONE OF THE ORDERS FOR DIABETIC HALF POUND RABBIT AND SUGAR FREE JELLY BEANS WAS MIXED UP AND NOT SENT AS ORDERED..... MY PHONE CALL RESULT WAS A FRUSTRATING EXCHANGE WITHOUT ANY CUSTOMER CONSIDERATION.... SUCH AS A HUMAN ERROR IN MAILING PREPARATION..... IT WAS DEFINITELY A ONE-SIDED BORDERLINE RUDE CONVERSATION. WE HAVE LIVED IN WILLIAMSVILLE OVER 10 YEARS AND HAVE ORDERED FOWLER'S CHOCOLATE RABBITS AND MORE THROUGH THE YEARS...... LAST YEAR'S ORDER WAS $82 AND THIS YEAR'S WAS OVER $100...... THE ORDER WAS CAREFULLY REVIEWED... I DON'T BELIEVE I WAS AT FAULT IN THIS MATTER BUT WAS NEVER GIVEN A CHANCE TO SAY SO. I'D SUGGEST CUSTOMER SERVICE TRAINING FOR YOUR EMPLOYEES.... I WILL NOT SUBJECT MYSELF TO THIS KIND OF CONSUMER TREATMENT AGAIN. IS THAT YOUR END GAME?

SINCERELY, NANCY F PACE IN FLORIDA