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Enterprise Rent-A-Car

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Business Details

59

years

in Business

Pick Enterprise. We'll Pick You Up.®
Social Links:
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Hours:

Regular Hours

SunClosed

General Info:
With the largest fleet in North America and a great selection of vehicles, Enterprise has it all. Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Tonawanda, NY. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.
Services/Products:
* Economy to Premium cars * Luxury cars
Brands:
Auto Rental, Car Rental, Luxury Car Rental, Rent a Car, Rental Cars, Van Rental
Payment method:
amex, discover, master card, visa, diners club
Neighborhood:
Belmont
Associations:
BBB,Better Business Bureau
Categories:
Car Rental, Truck Rental, Van Rental & Leasing, Automobile Leasing

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12/11/2013

Overall

SCAM SCAM SCAM. Do NOT sign up for the $2.99/gallon pre-pay gas for when the car is returned. I asked several times "is there a catch?" when signing up, since it seemed odd that I could just return the car, not fill up the gas tank, and they will only charge $2.99/gallon. I was told there was no catch. Well, of course there is a catch, and I have no one to blame by myself. After the car was returned, I was charged $32 for gas. Seemed very high for 150 miles. When I called to ask for an explanation, I was told for the first time that when you sign up for the $2.99/pre-pay option, you are signing up for a WHOLE TANK of gas, regardless of how much gas I used. What an absurd policy - I should have known there was a catch. Of course, I was not offered an apology, but was told repeatedly that 1) they will always tell people about the policy when they sign up and 2) no refunds. I was not told this when I signed up, even though I explicitly asked if there was a catch, since there was no way I would pay for a full tank of gas knowing full well I would barely use a half tank.



But even after this charade, instead of receiving an apology, I was told that it is their policy to explain this to customers (regardless of what my experience was) and it was emphasized there were no refunds.



So they have an absurd policy, they conceal the policy, then fail to offer an apology -- only a reminder that there are no refunds. I would recommend taking your business elsewhere -- based on the fraudulent concealment of their pay upfront gas policy and the very poor customer service.

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Enterprise Rent-A-Car

2260 Sheridan DrBuffaloNY 14223

(716) 836-3030

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Enterprise Rent-A-Car

2260 Sheridan DrBuffaloNY 14223

(716) 836-3030

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