El Palenque Mexican Grill
951 Niagara Falls Blvd, Buffalo, NY 14226
Phone: (716) 446-9207
Fax Number: (716) 446-9207
Parking: Lot, Free
Bike Parking: No
Wheelchair Accessible: Yes
Cuisines: Caterers, Mexican, Latin American, Bar & Grills
Alcohol: Full Bar
Takes Reservations: No
Outdoor Seating: No
Price Range : Below Average
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My coworkers and I have loved this restaurant up until this point. As frequent visitors are food was always hot, fresh, and delicious. However, when you call to explain to them that this time your order is wrong, they tell you to bring it back to fix it. We order on our lunch breaks and bring it back to our office. We do not have the time to bring it back for you to fix your mistake. Also, when you order something and add something on, and even possibly pay for it, they forget to add it, then instead of offering to fix their mistake, they tell you well you need to pay more. Also, when you find a hair in your food, and explain this to them, they treat you poorly, tell you it is your fault and hang up on you. Lets just say it takes one time to eliminate all the great times we had. I believe we will be finding somewhere else to go out and eat, instead of this place. Customer Service should be on the top of your list since customers drive your business. Hopefully when we get in contact with the owner, things will change
02/13/2010Provided by Citysearch -
I find most restaurants in the area to be dull and have the same old menu. However, this is not the case the El Palenque!
I stopped in there one day to try it out. Luckily they had some vegetarian combos on the menu and I ordered one. It was the best, most authentic I have had! The beans are great, the enchilada sauce is wonderful, the chips are warm when served and the salsa is wonderful too! My meat eating friends also loved their food and they have a huge selection on their menu!
The food is usually served within 10 minutes and I have always been seated right away. Once or twice when I have gone, there was a mistake in the order (due to language barrier) but the correct dish only took minutes to get corrected.