Horrible Experience - Will Never Return
I never post reviews, but I feel compelled to in order to save someone trouble in the future. I ordered my wedding gown from Bridal Chateau in January - 7 months before my wedding. I ordered the gown in the color of the floor sample, which looked white, but the tag said it was ivory. I questioned the lady and she assured me it was ivory, and because she was supposed to be the expert, I took her word for it. About two months later, when picking out tuxedos for the groomsmen, I was deciding between ivory and white shirts. I knew the white shirt was closer to the color of my dress, but everyone was telling me to go with ivory if that was the color of my dress. I not only called and spoke to someone who assured me that the floor sample was in fact ivory, but I also went in, spoke to someone else, and held up a white shirt to the dress, which matched. Again, I was ASSURED the dress was ivory. When picking up my dress at the end of May - 5 weeks before my wedding, immediately I knew it was the wrong color. Bridal Chateau incorrectly marked their tag, which was my suspicion all along. The owner made some phone calls and was able to get a ""new"" dress in within 2 weeks (our last resort option, we were told, was to get the floor sample cleaned and I could have that as my dress - - who would want that?!) We were assured it would be new, not a floor sample, etc. Luckily, the dress came and it was the correct color. During my second (and last) fitting, two days before the wedding, my seamstress, who is extremely reputable in Buffalo, mentioned that the seams had been taken in and out in certain places prior to her touching the dress. My dress was USED. I thougt it was weird that it took 5 whole months to get the original dress in, and only 2 weeks to get the replacement. It all made sense to me at that moment. My sister immeiately called while we were still at the seamstress' since I was too upset. Bridal Chateau denied giving me a used dress, sent us a receipt showing where the dress came from, but nothing proving that it was new. I am glad I have so many friends about to get married so that I can warn them to stay away!! They are LIARS and SCAM ARTISTS. I was hoping their bad reputation was limited to alterations, but I was wrong. I wish I had followed my gut and listened to what all of these horrible reviews said before I bought anything from them.