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Alamo Rent A Car

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Business Details


Regular Hours

Extra Phones:

TollFree: (855) 538-0015

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Payment method:
cash only
Car Rental

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Terrible terrible experience. Rented from Buffalo, NY airport. Service desk staff was playing on her phone when we were at the desk. Very rude during the check in process. Car broke down after 10 minutes of driving. Called service desk for a whole 30 min without answers. Called roadside and was told to wait 2-3 hours in the freezing cold for a tow truck to come. Roadside service staff then tried to contact the airport service desk without success. And when tow truck came, the driver wanted to take our keys and had us wait in the cold with our luggages for a cab. Had to call and order a cab back to the airport and paid out of our own pockets for the cab ride. And when we told the service desk staff about the situation, she was very indifferent about the whole thing. We then asked to speak to the manager, who was in fact, as rude as the service desk person, and she dismissed our situation and offered to give us a smaller, lower grade vehicle with no compensation of either the time we wasted or the money we paid for the cab. She then told us that they do have two same grade vehicles but they have to reserve those to the customers later in the night. Desk staff, Jessica, and Manager, Bridgette, were very rude and not helpful in the whole process. Ended up paying $200 more to rent from another company. Ruined our vacation and ended up getting 3 of us sick. Never rent from Alamo again!!



Great friendly service! I love that I can use my debit card with proof of return flight without having to pay a security deposit or go through a credit check!! Will use Alamo every time I fly in to Buffalo!



Great Friendly Service, I got an upgrade and a lower price because I had done something wrong on the booking and the desk clerk helped me fix the problem and then some! Highly recommended



Very friendly service, the car was clean and low miles, clear directions to my destination.



Great service. Excellent price for an excellent clean vehicle. Whole experience was so good I will use Alamo as my first choice on future trips



I received an email to rate my experience with Alamo. They asked for it...

I tried making a reservation online. For whatever reason, my credit card was being viewed by the company as a debit card -- therefore I could not make a reservation online. I called the 800 number to make a reservation, and the lady that I spoke with said that she would put in a reservation for me at my specified airport, and all I needed to do was give them my name and my credit card at the desk, and I'd be all set.

Fast forward 2 days. I went to pick up my rental, and they had no record of a reservation. The desk recommended I contact the 800 number. They too, had no record of a reservation for me. They said that they could put one in for me, but the price was 62% higher than what I had "supposedly reserved" just 2 days before. They said that they could not give me any discount to help out with the botched reservation. I had a printout of the webpage with my original price, but they didn't care, and said that they couldn't do anything about it.

Not only did I lose time in travel, but I was being charged an outrageous fee hike for an error that wasn't on my end.

I will not rent from Alamo again. Customer service apparently isn't a high priority for them.



Painless pickup as well as a painless drop off. Very quick and efficient employees as well.

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Alamo Rent A Car

BUFFALO International AirporBuffaloNY 14225

(716) 631-2044

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Alamo Rent A Car

BUFFALO International AirporBuffaloNY 14225

(716) 631-2044

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