Horrible customer service! I've had service for 2 weeks. I put my trash out in the same spot it was last week and they did not pick up. I called and was told my trash wasn't out, when I disagreed I was called a liar and hung up on. When I called back I requested a manager and I got Heather. She told me "Stop lying, your trash wasn't out and you know it wasn't" excuse me? My trash was out and was put out about 1am Monday morning. I waited a little and called back to be told Heather canc...view moreeled my service without my knowledge or okay. Which is fine but to do it without my knowledge. Don't waste your time or money with this awful companyview less
AAA Disposal Service
- General Info:
- AAA Disposal Service is a sanitation company located in Buckner, Missouri. We are a family owned & operated business that started with one truck in 1964. They now have a business with thousands of residential and commercial customers being serviced by more than 30 trucks in a region that covers parts of Jackson, Lafayette, Ray, Cass & Johnson counties.
Their disposal services include:
- Commercial 2, 4, 6 & 8 yard accounts
- Yard Waste Program
- Roll-off containers To support the environment and the "green" movement, they built a facility to reduce waste at the landfills. Their disposal trucks weigh in and dump their loads at the facility. Metal and cardboard are separated from the waste stream and are recycled instead of being taken to the landfill. The remaining waste is loaded into tractor trailers and sent to the landfill for disposal. AAA Disposal Service has now begun recycling with various drop off sites and has started their first true curbside commingle recycling operation in Grain Valley. Call for a quote!
they didn't pick up my trash monday august 17 2015 even though they did get the woman's across the street and the one 2 doors down on my side of the street. i always put my trash out sunday night before it gets dark. i have called monday afternoon, tuesday afternoon and today wedesday but my trash is still here. tried to talk to someone in charge but no one there and they don;t call anyone. with it being august it is hot and the trash is smelling.
I used to bragg about these folks. They take anything and free yard waste service. Boy was i wrong there yard waste service is a joke! They charge you, with overpriced yard bags, thats how you pay for the service, very very disappointed!!!!!!!!!!! Just goes to show everyone screws u 1 way or another!!!
BBB gives them an F! Worst customer service I've ever encountered. I paid for two months service in advance and they skipped my house three times! When i called to complain, i was told "So!" Shameful people running this company. Was also told i couldn't have a refund. Taking money for a service you fail to provide is consumer fraud! I've reported them to the Missouri Attorney General's Consumer Fraud Division. If they rip you off, i suggest you do the same. It's a simple online form. H...view moreold these crooks accountable.view less
Terrible customer service from the beginning. Management is never "available" to help. Once I finally reached an "assistant manager" she actually hung up the phone when I told her I'd have to file a complaint with the BBB for lack of service. I canceled my service after the second week and they still haven't picked up their trash can almost a month later. They keep saying "you're on the list". Won't let me talk with management. My neighbors are complaining...view more about the can sitting out for almost a MONTH! AAA doesn't care. I did not receive the service I paid for for the 2 weeks and I'm still not able to be done with them because they won't come pick up their can.view less
My trash gets pickup somewhat regularly and without hassle, but they are way behind the times technology wise.
Their poor workers have to lift the cans up - despite them having given us the sort of trash cans that are designed to be lifted by the truck. Their trucks just don't have that equipment installed!
They also don't have a website where I can pay my bill online without having to call them up and deal with waiting on them to figure out how to work their charging equipment. ...view more
This is the only bill that I have that I cannot pay online at 3am!view less
I just found out that my trash company was sold to AAA, but after 2 weeks have not heard anything from them. I would think they would have at least sent me a postcard to let me know about the purchase/sell and see if I wanted to move to them. Only way I found out was my trash was not picked up for 2 weeks and when I called, an automatic voicemail said they had been sold to AAA. Nice. Definitely won't sign up with them now, if I even hear from them.
Service with AAA started off great without a single problem until one year of service. Over the past two months I have had my trash picked up only 3 times. After having to cancel service with AAA (they did not cancel my service the first time I asked them to two times were required to cancel) they have failed to pick up the containers that sit with 3 week old trash in them. AAA did not even try to keep my business when I told them I would like to discontinue service. Over all AAA has d...view moreeveloped poor business practices and I would not recommend them to anyone.view less
We've been using this company for a year and have had no problems. The driver arrives early in the morning, every Tuesday. We've never had issues with their street service or with their office staff. Maybe it's the customers that should be rated? Just a suggestion.