In mybookShopping Collection (edit)
Added to your shopping collection.
Removed From mybook!

We took this business out of your shopping collection.

Bryson City Bicycles

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

8

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:

Regular Hours

SunClosed

Sponsored Links
Brands:
Eastern BMX, Kona, Marin
Payment method:
all major credit cards
Categories:
Bicycle Shops, Bicycle Rental, Bicycle Repair, Skateboards & Equipment
Other Information:

Parking: Street, Lot

More »

Less »

Reviews

Review this business:
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Posted: 1/9/2015

Overall

I have filed a complaint on-line with the Better Business Bureau, the Chamber of Commerce in Bryson City, Angies’ list, Yelp, and Trip Advisor against Bryson City Bicycles.

My husband rented a mountain bike on 12/31/14 from Bryson City Bicycles around 1:15 pm. The owner attached the rented bike rack and mounted the Norco Fluid 7.2 mountain bike with a bike beam after extending the bike seat to accommodate my husband’s height. My husband never touched the bike on the bike rack and was concerned at the time if the bike was secure on the rented bike rack which the owner said it was.

My husband then drove to pick me up to go mountain biking but I was not ready. When I looked out of the front door I saw the rented bike on the bike rack. My husband then drove to pick up our daughter and friend along with our own 3 person mountain bikes but when he arrived he noticed that the bike was no longer on the bike rack.

As he drove back to pick me up he looked everywhere between the 2 locations but could not find the rented mountain bike. When he was almost at the location where I was at, he found the seat of the bike in the middle of the road and got out again to look for the mountain bike but could not find it.

We then drove back to Bryson City Bicycles to tell the owner (Diane Cutler) that the bike had fallen off and was lost/stolen because of improper installation/faulty mounting equipment of the mountain bike on the bike rack. Diane said she would talk with her partner and let us know the following day. We rented another mountain bike so we could go biking the following day.

When we returned the 2nd rented mountain bike on 1/1/15 at 5:30 pm, Diane told us that she was charging us $1153.50 for the lost/stolen bike and would take absolutely no responsibility for her faulty installation/faulty mounting equipment which caused the bike to fall off.

I believed at that moment that she would not let us leave until we had paid her the $1153.50 and almost begged her to give me some time because we were far from home on an extremely tight budget and this charge would cause us a severe financial hardship and would most likely strand us far from home.

Diane was completely unsympathetic, would take absolutely no responsibility for her faulty installation/faulty mounting equipment and charged us regardless.

Even though Diane said they had never had this issue in the 5 years they had been open, that does not justify that it did happen to us. My husband never once touched the bike on the bike rack after she installed it and never once left the bike on the bike rack unattended.

My husband Volkert de Weijer and I are requesting a refund of the $1153.50 that was charged due to faulty installation along with the $47.50 for the second rented bike

We feel the charge of $1153.50 by Bryson City Bicycles is completely unfair due to the owners faulty installation/faulty mounting equipment.

Please be advised that these owners will take absolutely no responsibility for their own installation and mounting equipment, will charge top dollar, and are completely unsympathetic to their renters.
Sincerely,
Gaylene de Weijer
74 San Remo Drive
Weston, FL 33326
954-547-5687

Was this helpful?Yes
|
Flag Abuse
Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
Bryson City Bicycles

157 Everett StBryson CityNC 28713

(828) 488-1988

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a Photo
Bryson City Bicycles

157 Everett StBryson CityNC 28713

(828) 488-1988

  • Photos should be in .gif, .jpg, or .png format
  • Photos should represent this business (ex. storefront, interior, services/amenities offered, etc.)
  • Photos must not be of an objectionable nature (offensive, profane, pornographic, obscene, etc.)
  • All photos submitted are subjected to YP Terms of Service
Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback